E-commerce Customer Support Specialist

The role

Are you passionate about B2B Commerce and eager to kickstart your career in a fast-growing startup? Orderchamp is looking for a talented E-commerce customer support specialist to join our team and help provide top-tier service to our customers. If you’re ready to learn, grow, and make an impact, this is the role for you!

About Us:

Orderchamp is a dynamic wholesale marketplace connecting independent retailers with unique and sustainable brands across Europe. Our mission is to reshape the B2B buying experience, and as an E-commerce customer support specialist, you'll play a key role in making sure our customers get the best possible experience. You'll be joining a supportive, friendly team in a startup where every role helps shape our customer’s journey.

As part of our Customer Support team, you’ll be:

• the frontline hero, helping customers with orders, platform usage and gathering feedback to optimize our product to fit our users’ needs! Here’s what you’ll be responsible for:

• Answering customer inquiries via email (ticket system) and phone to provide quick, accurate, and friendly support.

• Resolving product and service issues, offering practical solutions to ensure customer satisfaction.

• Educating users on Orderchamp’s platform functionality, including order management, invoicing, and platform updates.

• Escalating complex issues to other teams (Sales, Product, Finance, Tech Support) when necessary, ensuring collaboration to resolve problems efficiently.

• Staying up-to-date on marketplace changes, including new updates, technical issues, and policy changes, to provide customers with the most relevant information.

• Navigating a fast-paced environment, handling diverse customer queries with independence and confidence.

Requirements

• Bachelor’s/Academic student, preferably in business, marketing, sales, hospitality, or similar fields.

• Available Full-time/40 hours a week.

• Fluent in German and English (spoken and written).

• Interest in eCommerce, retail, or wholesale is a plus.

• Ability to learn quickly and adapt to new information as the marketplace evolves daily.

• Strong organizational and time-management skills.

• Empathy and communication skills to handle customer inquiries with patience, warmth, and professionalism.

This is you:

• You thrive in a customer-facing role, always ready to provide a warm, friendly service.

• You’re independent and proactive, with the ability to work autonomously and seek help when needed.

• You handle feedback and challenges with a positive attitude and see problems as opportunities to grow.

• You’re eager to represent Orderchamp in the best light, always keeping our customers happy and informed.

What we offer

• Career growth: Opportunities to grow and shape the future of B2B commerce

• Flexible work policy: We love our office, but offer flexibility and work from anywhere for two weeks a year

• Engaging culture: Fun team events, weekly drinks, and a vibrant work environment at Leidseplein

• Top-notch tools: MacBook and other equipment to excel in your role

• Extra benefits:

  • Personal well-being or pension budget

  • Access to training platforms for professional development

  • Wholesale purchasing privileges on our platform

  • Birthday day off to celebrate your special day!