Implementation & Customer Success Manager (technical)

The role

Orderchamp is seeking an Implementation Manager to join our team in Amsterdam. You’ll play a key role in onboarding and supporting our brand and retailer partners, ensuring smooth integrations and world-class support experiences. You are the lead in this role, and we offer full responsibility, reporting to the Head of CS.

As a bridge between our Sales, Customer Support, and Product teams, you’ll be the go-to person for onboarding, technical troubleshooting and integration guidance; helping customers go live quickly and effectively on our platforms. You’ll also join some of our more complex sales calls as a technical integration expert, translating customer needs into practical, scalable solutions.

Your work will have a direct and visible impact on our customers’ success and on Orderchamp’s continued growth in the B2B wholesale ecosystem.

Your responsibilities

• Guide new brands and larger retailers through onboarding, feature setup and integrations on Orderchamp.com and Orderchamp.cloud

• Act as the main point of contact for technical and integration support (data mapping, imports, setup)

• Support the sales team in technical pre-sales conversations and help assess integration feasibility

• Optimize key accounts and drive feature adoption with live accounts

• Troubleshoot and resolve API support requests, collaborating with Product or Engineering when needed

• Maintain and improve technical support documentation and onboarding materials

• Ensure a smooth end-to-end experience for every customer, from first setup to full adoption

• Take ownership of metrics like onboarding time and customer satisfaction

Requirements

• Fluent in Dutch and English (written and spoken)

• Based in (or willing to work from) Amsterdam

• Some experience in technical support or onboarding roles

• Strong communicator; able to explain not only technical topics but also progress clearly and simply

• Organized and proactive in your work

• Comfortable working with data (Excel, FTP, CSV XML files, and SQL)

• Experience with (or eager to learn more about) APIs, integrations, and eCommerce

This is you

• You love solving problems and helping people succeed

• You’re great at explaining technical topics in plain language

• You’re hands-on and proactive, but also structured in your approach

• You enjoy being part of a fast-moving, international startup

• You take ownership; from first customer contact to full resolution

What we offer

• Competitive salary and benefits

• Excellent work equipment (MacBook’s, large screen, etc.)

• A fun, ambitious, and inspiring work environment in the heart of Amsterdam (Leidseplein) with weekly drinks and team events; we celebrate our wins together!

• Room for ownership and initiative within a fast-growing startup!